Page 1 of 2

Can't sign into the teaser?

PostPosted: 03 Mar 2013, 23:04
by eccy
Hi all,

we know there have been numerous reports regarding the login problem. We need a little bit more of info, if you would be so kind, so we can figure out whats causing it.

So if you have this problem, could you please post here with your answers to these questions:

- version number of client
- have you tried emptying the internet browser cache?
- what internet connection speed do <ouhave?
- is the windows firewall turned on?
- is there any ant-virus/firewall application turned on? If yes, which one?

Thanks a million!

Re: Can't sign into the teaser?

PostPosted: 23 May 2013, 20:28
by WaderHun
Hi,

Today i tried this, but not works...
-client version: 1.0.0.18
-yes I clearing my Chrome browser cache(but not understand why refer to this, it is an client)
-internet speed: (http://www.speedtest.net/) ping: 5ms , download: 22.02 Mbps upload: 10.50 Mbps
-windows firewall is turned on (Win7 64bit) of course
-yes my antivirus protection always run: avast! antivirus (all permanent protection active)

Re: Can't sign into the teaser?

PostPosted: 24 May 2013, 09:50
by Kayle
Hey, thanks for comment. I've sent you a private message, please respond. :roll:

WaderHun wrote:Hi,

Today i tried this, but not works...
-client version: 1.0.0.18
-yes I clearing my Chrome browser cache(but not understand why refer to this, it is an client)
-internet speed: (http://www.speedtest.net/) ping: 5ms , download: 22.02 Mbps upload: 10.50 Mbps
-windows firewall is turned on (Win7 64bit) of course
-yes my antivirus protection always run: avast! antivirus (all permanent protection active)

Re: Can't sign into the teaser?

PostPosted: 09 Jun 2013, 10:17
by Oszver
Hi All!

I also can not sign in to the downloaded 1.0.0.18 Teaser. My specifications are the same except the internet connection speed ( http://www.speedtest.net/result/2761952149.png ) which is:
- ping: 12 ms
- down: 8.63 Mb/s
- up: 1.72 Mb/s
I reach the authentication screen, type in my username/e-mail (tried them both) and my password and there is only a never ending "Please stand by!" label.

Re: Can't sign into the teaser?

PostPosted: 10 Jun 2013, 11:12
by Kayle
Hello! Thanks for your comment and details. I've sent you a private message, please respond.

Oszver wrote:Hi All!

I also can not sign in to the downloaded 1.0.0.18 Teaser. My specifications are the same except the internet connection speed ( http://www.speedtest.net/result/2761952149.png ) which is:
- ping: 12 ms
- down: 8.63 Mb/s
- up: 1.72 Mb/s
I reach the authentication screen, type in my username/e-mail (tried them both) and my password and there is only a never ending "Please stand by!" label.

Re: Can't sign into the teaser?

PostPosted: 10 Jun 2013, 21:26
by Oszver
Hello!
Unfortunately I did not get any massages from anybody. My box is empty.

Kayle wrote:Hello! Thanks for your comment and details. I've sent you a private message, please respond.

Oszver wrote:Hi All!

I also can not sign in to the downloaded 1.0.0.18 Teaser. My specifications are the same except the internet connection speed ( http://www.speedtest.net/result/2761952149.png ) which is:
- ping: 12 ms
- down: 8.63 Mb/s
- up: 1.72 Mb/s
I reach the authentication screen, type in my username/e-mail (tried them both) and my password and there is only a never ending "Please stand by!" label.

Re: Can't sign into the teaser?

PostPosted: 13 Jun 2013, 13:22
by Kayle
Oszver wrote:Hello!
Unfortunately I did not get any massages from anybody. My box is empty.


It's really strange. I've sent another (test)one.

Re: Can't sign into the teaser?

PostPosted: 01 Jul 2013, 09:25
by Fridge
Hi i also have login problems...
Version 1.0.0.18
11,93 Mbps Down / 0,95 Up Ping: 22ms
Windows Firewall would not be installed if i could deinstall it :) so no its not on!
no other Firewall or anti-virus should be the problem on my system... (deactivated everything to check)

I am also stucked with "Please stand by" after loggin in! ;)

greedings Fridge

Re: Can't sign into the teaser?

PostPosted: 04 Jul 2013, 10:17
by Kayle
I've sent you private message. I hope you got it.

Fridge wrote:Hi i also have login problems...
Version 1.0.0.18
11,93 Mbps Down / 0,95 Up Ping: 22ms
Windows Firewall would not be installed if i could deinstall it :) so no its not on!
no other Firewall or anti-virus should be the problem on my system... (deactivated everything to check)

I am also stucked with "Please stand by" after loggin in! ;)

greedings Fridge

Re: Can't sign into the teaser?

PostPosted: 29 Jul 2013, 23:07
by Minhiriath
The client starts "Connecting To Server" and within 2 seconds returns "Connection Failed" and quits.

- version number of client
1.0.0.18 (no previous installs) on Windows 8 x64 Enterprise

- have you tried emptying the internet browser cache?
Yes, after exhausting all other options but to no avail

- what internet connection speed do you have?
100Mb fiber, private internal IP range over NAT

- is the windows firewall turned on?
Yes, but turning it off didn't make any difference; firewall logging shows no blocked connections

- is there any antivirus/firewall application turned on? If yes, which one?
Windows Defender & Windows Firewall; turning both off didn't make any difference

What network connections are required on which ports and to which IPs?